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Most asked questions
Your order will arrive within 4–5 business days. If you placed your order yesterday, it’s being sent out today. Keep an eye on your inbox and phone – you’ll receive SMS updates every step of the way.

Will I get a tracking number?
Yes! As soon as your order is shipped, you’ll receive a tracking link via email and SMS so you can follow your package in real-time.

Which shipping company do you use?
We work with trusted carriers like DHL, PostNord, and UPS, depending on your location. You'll see the exact carrier once your order is shipped.

I made a mistake in my address – what should I do?
No worries! Contact our customer service as soon as possible. If your order hasn’t shipped yet, we can update your details right away.

What happens if I’m not home when the package arrives?
The courier will either leave a pickup note or attempt redelivery. You’ll also be notified via SMS or email with further instructions.

🙋‍♀️ Didn’t find your question here?
Our friendly customer support team is available 24/7 – just reach out and we’ll be happy to help!